Sales Policy

Effective Date: December 13, 2024

At Velixi Luxury Boutique, we are committed to offering our customers only the finest luxury products. Our Sales Policy governs all purchases made through our website, in-store, or through any of our other sales channels. By placing an order, you agree to the following terms and conditions. We encourage you to carefully read this policy before proceeding with any purchase to ensure you fully understand your rights and obligations.

1. Product Availability

We make every effort to ensure that the products listed on our website are available for purchase. However, due to the exclusive nature of luxury items, product availability may change without notice. In the event a product is out of stock at the time of your order, we will notify you immediately via email. You will have the option to wait for the product to become available, cancel your order, or select a similar item.

Pre-Orders: We may offer pre-ordering for products that are temporarily out of stock but will be restocked in the near future. When you place a pre-order, you will be notified of the estimated delivery time, and the product will be shipped as soon as it becomes available.

Product Information: All products listed on our website are described to the best of our knowledge. However, slight variations in color, texture, or size may occur due to lighting and photography techniques. We strive to ensure that the product images and descriptions accurately represent the items, but we cannot guarantee complete accuracy.

2. Pricing and Payment

Prices: All prices are listed in U.S. dollars (USD), and taxes may apply based on your shipping address. Prices are subject to change without notice. The final price of your order, including taxes and shipping fees, will be displayed before checkout.

Payment Methods: We accept a wide range of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All payments are processed through our secure payment gateway, ensuring that your information is protected.

Currency: Payments are processed in U.S. dollars unless otherwise stated. If your payment method is in another currency, the exchange rate at the time of purchase will apply.

3. Order Confirmation and Shipping

Order Confirmation: After you place your order, you will receive an order confirmation email. This email will include details about your order, including the product(s) purchased, shipping address, and expected delivery date.

Shipping Information: We offer a variety of shipping options based on your location. Shipping costs are calculated during the checkout process. Delivery times may vary depending on your location, but we aim to deliver all orders within the timeframes specified at checkout.

International Shipping: We offer international shipping to select countries. Additional customs duties or taxes may apply depending on the destination. These charges are the responsibility of the customer and will be calculated during checkout.

4. Returns and Exchanges

We want you to be fully satisfied with your purchase. If you are not satisfied for any reason, please refer to our Refund and Returns Policy for information on how to return or exchange items.

  • Return Window: Returns must be initiated within 30 days from the date of receipt.
  • Condition of Products: Items must be in new, unused condition, with original packaging, tags, and receipts.
  • Exclusions: Certain items, including customized or personalized products, may not be eligible for return or exchange.

For detailed return instructions, please visit our Refund and Returns Policy page.

5. Customer Service

Our customer service team is available to assist you with any questions or issues regarding your purchase. If you need assistance with an order or have any questions about our products or policies, please don’t hesitate to contact us. You can reach our customer service team via email at info@velixiluxury.com or by phone at (123) 456-7890.