Refund and Returns Policy

Effective Date: December 13, 2024

At Velixi Luxury Boutique, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item(s), we offer a straightforward return and refund process, provided that you meet the following conditions.

1. General Information

We understand that sometimes items may not meet your expectations. This Refund and Returns Policy applies to all products purchased through our website, in-store, or any other sales channels. Returns and exchanges are processed with the goal of ensuring your satisfaction and a hassle-free experience.

• Timeframe for Returns: You may return items within 30 days of receiving your order.
• Condition of Items: Items must be unused, in their original condition, and with all original packaging, labels, and tags intact. Items that are worn, damaged, or altered are not eligible for return or exchange.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@velixi.com within 30 days of receiving your item to request a return authorization.
2. Provide Order Details: Include your order number, the item you wish to return, and the reason for your return. If your item was a gift, please mention this as well.
3. Shipping Instructions: We will provide you with return shipping instructions. You will be responsible for the return shipping fees unless the item is faulty or incorrect.
4. Return Packaging: Please package your return securely to avoid any damage during transit. Use the original packaging whenever possible.

3. Refund Process

Once your return is received and inspected, we will process your refund within 7-10 business days. The refund will be issued to the original payment method, and you will receive a confirmation email once the refund has been processed.

• Partial Refunds: If your returned item is damaged or missing parts not due to our error, we may issue a partial refund based on the condition of the item.
• Late or Missing Refunds: If you haven’t received your refund after 10 business days, please check your bank account or contact your credit card company. If you still don’t have your refund, please contact us at info@velixi.com.

4. Non-Returnable Items

Certain items are excluded from our return policy, including:

• Personalized Items: Items that have been customized or engraved.
• Final Sale Products: Any products marked as “Final Sale” or “Non-Returnable.”
• Intimate Items: Lingerie, swimwear, or other personal items.

5. Exchanges

If you would like to exchange an item for a different size or color, please follow the same process as a return and place a new order for the item you want. We do not charge additional shipping fees for exchanges; however, if there is a price difference, you will be responsible for paying the balance.

6. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us immediately at info@velixi.com. We will offer you a full refund, replacement, or exchange as per your preference. In cases of damaged goods, please provide photos of the defect or damage to help expedite the process.

7. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item if it is lost in transit.

8. International Returns

For international orders, the return process is similar to domestic returns. However, you will be responsible for any return shipping costs and customs duties incurred during the return process. Please be aware that international shipping fees are non-refundable.

9. Changes to This Policy

We reserve the right to update or amend this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. We recommend checking this page periodically for any updates.

Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Velixi Luxury Boutique
Email: info@velixi.site
Phone: (123) 456-7890
Address: 123 Luxury St, Cityville, ABC 12345, Country